Most problems can be sorted out reasonably quickly if we know
about them. If you have a problem you must report it immediately to
the most immediate provider of the holiday services (e.g. hotel
manager) or the emergency contact numbers provided with your travel
documents. If you fail to follow this procedure, this may affect
your rights under this contract, as we have been deprived of the
opportunity to investigate and rectify the problem.
If the problem cannot be resolved locally and you wish to
complain, full details must be sent in writing to Customer
Relations Department, Azure Luxury Hotel Collection Ltd., 15
Grosvenor Court, Chester, CH1 1HG at the earliest opportunity and
in any event within 28 days of your return, otherwise such
complaints may not be accepted.